In order to buy products on EeBriaTrade or use our web site you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.
EeBriaTrade reserves the right to change these Terms and Conditions by updating this page.
1.1 Delivery - Delivery will be made one of two methods. A courier will usually deliver kegs, bottles and cans, whilst the producer will deliver casks on their own delivery round. Courier deliveries will usually be made the working day after the producer has dispatched the products. If you are not at the delivery address to receive the products the driver will leave a card for you to arrange a more convenient delivery time or to notify you that it is able to be collected from a collection point near to the address. Deliveries made by the producer will occur on a set day, provided during the checkout process.
Please see Section 6 for our refund policy for any broken items. If a delivery is received in a damaged state, EeBriaTrade accepts no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.
1.2 Empty Kegs and Casks - You are responsible for organising the removal of empty kegs and casks. One-way kegs should be depressurised and recycled; all other kegs and casks will be collected by the producers. EeBriaTrade reserves the right to charge you, on behalf of the producers, the cost of replacing any returnable kegs or casks that are lost whilst in your possession.
1.3 Availability - As we use small producers, it may be possible that the producer sells more products than they had available, for example on a product with a small production run. In that situation you are entitled to be refunded in full for your order, or the producer may substitute the product with a comparable item at no cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacements, or get a refund.
1.4 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on firstname.lastname@example.org.
At EeBriaTrade, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 1 working day. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: email@example.com
1.5. Legal entity - EeBriaTrade is a marketplace site, where we allow customers to purchase beer directly from the brewers. EeBriaTrade acts as a third-party agent to market goods, process the sale and arrange the delivery. In the instance of a credit sale, EeBria will replace the brewery in the transaction, retaining title (as below) until payment is made.
In either case, EeBriaTrade remains responsible for customer services queries and will be your first point of contact for any queries.
1.6 Credit Sales- EeBriaTrade purchases can, for select customers, be made via some form of credit. This means that items can be shipped without prepayment on credit or debit card.
Credit is offered only to selected customers. In order to apply for an invoicing credit account with EeBriaTrade you may need to supply us with company and director information, and we may need to complete a credit check. Alternatively we may grant a very short term credit arrangement using a direct debit collection service to take payment from your bank account after purchase.
If credit is offered as an option for you at checkout and you exit the basket process with this selected, you are confirming that you wish to purchase the items and that you will be bound by our credit payment terms or if using direct debit, authorise us to collect the payment from your bank account.
1.7 Risk and Title - Risk in the products passes to the customer at the point of delivery to the customer's specified delivery address, where full payment has been made.
When purchasing products using any form of credit, EeBria Limited have title to the goods until the point at which you make payment in full for the transaction.Until title passes to the Customer, the Customer will
(a) hold the Products as the Company’s agent,
(b) store the Products in a manner which ensures clear identification of the Products as belonging to the Company;
and (c) maintain the Products in a satisfactory condition and insured on the Company’s behalf for their full price against all risks, including but not limited to theft and destruction by whatever cause, to the reasonable satisfaction of the Company. The Customer shall provide evidence of such insurance upon request from the Company.
The Customer may resell the Products before title has passed to it, but on the strict condition that any sale shall be effected in the ordinary course of the Customer’s business at full market value and that any such sale shall be a sale of the Company’s property on the Company’s behalf.
The Customer agrees that prior to the payment for the Products in the possession of the Customer, the Company shall be entitled to enter any premises where the Products may be and recover possession of them in the event of the Customer ceasing trading or undergoing (or threatening to undergo) any form of insolvency process.
1.8 Subscriptions - If purchasing a subscription you will be informed of the frequency of the payments, e.g. monthly, weekly etc. at the time of checkout. Payment will be taken from the same card used for purchase for each recurring transaction. Please contact us on firstname.lastname@example.org if you would like to change the payment method, or delivery address. Once payment has been taken for a subscription we are unable to refund or cancel that delivery.
You are able to cancel your order at any time before the next payment is taken, provided that all subscriptions that have been already paid for have been dispatched. Please allow 2 working days before the next subscription payment is due (this is visible in your account) to cancel a subscription.
The Subscription item will be dispatched shortly after payment is taken. Should your payment fail, you will be contacted to provide a new payment method. No deliveries will be sent out until payment issues are resolved.
1.9 Sender - All UK beers are shipped from the brewery. All beers from international breweries are shipped from a carefully selected importer based in the UK, rather than the brewery themselves. The importer is usually the brewery’s own importer, or largest UK importer.
2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, keg or cask, as marked. The prices exclude applicable Value Added Tax at the prevailing rate, unless otherwise specified. VAT where applicable will be added and visible during the checkout process.
2.2 Description and price of the goods - We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. All listings and detailed descriptions of beers are provided by the brewery. The price of the goods will be as shown on the checkout page of our website when you place your order. We will charge you this amount.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3.1 We accept payment by all major credit cards and this is the default method of payment we offer to all customers.
3.2 If the payment is processed by our secure credit card provider, but there is an error which results in EeBriaTrade not receiving payment from the customer, EeBriaTrade reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment - usually no more than 14 days. As above, until payment is successfully made to EeBria, risk and title of the goods does not transfer.
3.3 If you choose to store your card details on your account page, you may authorise your account manager to process orders on your behalf, for example over the phone, using the stored details. Our account managers will only do this with explicit instructions from the account holder.
4.1 Direct Debit - Short Term Arrangements
If we grant you a short term direct debit credit facility, we will ask you to register and approve a variable direct debit agreement with us using our third party direct debit partner GoCardless.
We may need to take a test payment of £1.00 to verify your account and subsequently we will take funds directly from your bank account to settle any website transactions. Normally leaving your account between 1-4 days after the transaction.
4.2 Invoice Credit - Longer Term Arrangements
If you are approved for longer term credit, by which we invoice you to settle at a later date, our standard terms for credit are 7 days and we must receive payment on time to ensure that credit purchasing remains possible on your account.
If you are approved for a longer period before payment on your invoices this will be confirmed in writing by your account manager.
Payment in these instances must be made electronically into the EeBria bank account as advised on your invoice or by your account manager.
Should payment not be received within the agreed credit period, EeBria retains the right to charge interest and late payment charges, or suspend your account to remove the credit facility.
4.3 The credit value for either method of credit which is extended to customer will be confirmed at the time of approval (“the credit limit”). The value of the credit limit will include the total of product and delivery charges, plus the current standard rate of VAT.
If the balance on any customer account exceeds the credit limit, or checking out of a basket will exceed the limit then EeBria will automatically suspend the ability to make further purchases on the site on credit until a payment is made to reduce the balance or settle the account in full. This will not affect the customer's ability to make payments on credit card.
4.4 The offer of credit may be withdrawn or reduced at the discretion of the directors of EeBria at any time. After withdrawal of credit, any outstanding transactions requiring payment will be payable via invoice as per the agreed credit terms.
Removal of credit will not affect the online accounts or access general the website, however further purchases after withdrawal of credit will require a credit card to process.
4.5 Requests to increase the credit limit should be submitted to your EeBria account manager. If granted this will be confirmed in writing.
5.1 By placing an order you confirm that you are at least 18 years old.
5.2 If our couriers, or producers, are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.
5.3 Once the products have been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
6.1 Where payment is taken on credit card, we use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally. Our credit provider is fully registered and regulated by the FCA.
6.2 If you choose to store your credit card details on your account page, these details are not stored or held by EeBriaTrade directly, but held securely by our card payment processing partner.
6.3 It is your responsibility to protect your password from being disclosed to any third party. Transactions made via a login on your account which are then shipped will be deemed to be authorised by the account holder.
7.1 You may cancel your order for any reason, at any time, provided that it is before the date the producer ships the products. Most transactions result in a shipping date the following working day so it is important that you give us sufficient time to contact the producer and enact the cancellation.
7.2 In order to cancel your order you must contact our customer services department immediately on email@example.com or call and speak to your Account Manager. You may also write to us at EeBria, 15 Almond Road, London SE16 3LR (time allowing)
7.3 For simple cancellations, where the whole order is reversed, we will offer you the choice of a credit note (voucher code) for the value of your order to use on the site, or funds will be returned to your card within 30 days of cancellation.
7.4 For orders involving multiple producers, where some shipping has begun, but not all of the order has been dispatched, we may be able to cancel the part of your order relating to producers who have not yet shipped your products at the time of your cancellation request. However this will result in a credit note being issued to use on a later date, rather than a cash refund as the order is deemed to be in progress.
8.1 If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible.
8.2 You must notify us of all products that are due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our customer services department immediately on firstname.lastname@example.org. Reasons for returns as follows will be accepted: broken items on delivery, spoiled goods, misdescribed goods.
8.3 Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.
8.4 We will consider requests for refunds or returns for cosmetic reasons where the damage to the item(s) precludes them from being sold to your customers. However we advise that due to the nature of mail order delivery, there is some inherent risk with all our orders, so please be aware that small label scratches and minor denting to cans may be unavoidable. That risk must be accepted by all customers using our services. If you have any issues with the standard of any items upon arrival please contact customer services immediately and we will see what we can do for you.
9.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this web site, and to the business of EeBriaTrade.com, the structure, design and layout of the web site, the styles of the products.
9.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.
9.3 EeBriaTrade reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the eebriatrade.com web site, other than to our home page, from their own web site or from a third party's web site, to remove the links immediately if EeBriaTrade, at its sole discretion, deems them to be unacceptable.
10.1 We warrant, on behalf of the breweries listing on the site, that the products will be of satisfactory quality and fit for their general purpose.
11.1 Nothing in these Terms and Conditions shall exclude EeBriaTrade liability for personal injury or death caused by its negligence.
11.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.
11.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.
11.4 Customers should also be aware of the following inherent risks and warnings:
i. Some of our products are heavy so extra care should be taken when lifting them.
ii. Some products may cause staining if spilt so extra care should be taken
iii. Sparkling products can be volatile due to the build up of gasses extra care should be taken when opening these. iv. Due to the risk of breakage in transit there is a small risk of broken glass when purchasing bottles from our site. Please open any damaged or repackaged orders with care.
12.1 By providing your details to EeBriaTrade on our web site, you consent to EeBriaTrade maintaining, recording, holding and using the information you give EeBriaTrade at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.
12.2 Eebriatrade.com Privacy Promise. We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you and to verify your age, e.g. credit reference agencies, the producers and our delivery company. From time to time, EeBriaTrade may send information about discounts, free stuff and personalised offers on certain products, including many exclusive deals, unless you have told us not to do so by unsubscribing in the My Account section of the website.
12.3 If you opt-out from hearing from EeBriaTrade or third parties, you will only be contacted by EeBriaTrade in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change, but we promise to do so no more than three times per year.
11.1 Where credit terms are deemed appropriate, the Company may work at it's discretion with a third party FCA- authorised supplier in order to do so. Details of any third party arrangements or credit check will be supplied at application stage.
14.1 EeBria Limited is registered with AWRS as a broker and wholesaler of alcohol. We have performed initial checks to ensure all our partner breweries are compliant as at 1st April 2017 and periodic checks will be performed to maintain the accuracy of that information. Your invoice will clearly show the AWRS number of all the parties in the transaction.
14.2 If you intend to sell the products on to another business, rather than simply selling the product as a retail item, it is your responsibility to maintain your own AWRS registration. Please seek independent advice regarding this matter, EeBria cannot provide advice on customer registrations, nor will we be liable in an instance where a customer has not sought the proper registration for their business activities.
15.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
15.2 By buying on EeBriaTrade you confirm that you have the necessary licenses to purchase and sell alcohol. EeBriaTrade, or the producer purchased from, will not be held responsible should an unlicensed, or incorrectly licensed, premises buy from EeBriaTrade.
15.3 EeBriaTrade may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.
15.4 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order.
15.5 Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:
Trading and Correspondence Address:
15 Almond Road,
Registered Address: 84 Merritt Road London SE4 1DX
Alcohol Wholesale Registration Scheme Number: XLAW00000104819