Not a trade buyer? Visit EeBria.com to get great beers delivered to your home, direct from the brewery

Terms and Conditions

In order to buy products on EeBriaTrade or use our web site you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them.

EeBriaTrade reserves the right to change these Terms and Conditions by updating this page.

1. Sales and Delivery

1.1 Delivery - Delivery will be made one of two methods. The vast marjority of orders on the site will involve a third party courier delivery. A courier will usually deliver all our one way kegs, bottles and cans, and some cask orders. Other cask orders may be delivered directly by the producer should your location be part of their current delivery round.

Courier deliveries will usually be made on the next the working day after the producer has dispatched the products, more details on the expected delivery timeframes can be found on our help pages. If you are not at the delivery address to receive the products the driver will leave a card for you to arrange a more convenient delivery time, reattempt another day or to notify you that it is able to be collected from a collection point near to the address, which may include a neighbour. Deliveries made by the producer will occur on a set day, provided during the checkout process.

Please see Section 8 for our refund policy for any broken items. If a delivery is received in a damaged state, EeBriaTrade accepts no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.

1.2 Empty Kegs and Casks - You are responsible for organising the removal of empty (single use) kegs and casks. One-way kegs should be depressurised and recycled. Re-usable kegs and casks will be collected by the producers or by our couriers to return to source. EeBriaTrade reserves the right to charge you, on behalf of the producers, the cost of replacing any returnable kegs or casks that are lost whilst in your possession.

1.3 Availability - As we use small producers, it may be possible that the producer sells more products than they had available, for example on a product with a small production run. In that situation you are entitled to be refunded in full for your order, or the producer may substitute the product with a comparable item at no cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacements, or take the refund.

1.4 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on customerservice@eebriatrade.com or contact your account manager on the phone.

At EeBriaTrade, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 1 working day. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: customerservice@eebriatrade.com

1.5. Legal entity - EeBriaTrade is a marketplace site, where we allow customers to purchase beer directly from the brewers. EeBriaTrade acts as a third-party agent to market goods, process the sale and arrange the delivery. In the instance of a credit sale, EeBria will replace the brewery in the transaction, retaining title (as below) until payment is made.

In either case, EeBriaTrade remains responsible for customer services queries and will be your first point of contact for any queries.

1.6 Credit Sales- EeBriaTrade purchases can, for select customers, be made via some form of credit. This means that items can be shipped without prepayment on credit or debit card.

Credit is offered only to selected customers. In order to apply for an invoicing credit account with EeBriaTrade you may need to supply us with company and director information, and we may need to complete a credit check. Alternatively we may grant a very short term credit arrangement using a direct debit collection service to take payment from your bank account after purchase.

If credit is offered as an option for you at checkout and you exit the basket process with this selected, you are confirming that you wish to purchase the items and that you will be bound by our credit payment terms or if using direct debit, authorise us to collect the payment from your bank account, and should that fail, revert to any credit card saved on your account.

1.7 Risk and Title - Risk in the products passes to the customer at the point of delivery to the customer's specified delivery address, where full payment has been made.

When purchasing products using any form of credit, EeBria Limited have title to the goods until the point at which you make payment in full for the transaction.Until title passes to the Customer, the Customer will
(a) hold the Products as the Company’s agent,
(b) store the Products in a manner which ensures clear identification of the Products as belonging to the Company;
and (c) maintain the Products in a satisfactory condition and insured on the Company’s behalf for their full price against all risks, including but not limited to theft and destruction by whatever cause, to the reasonable satisfaction of the Company. The Customer shall provide evidence of such insurance upon request from the Company.

The Customer may resell the Products before title has passed to it, but on the strict condition that any sale shall be effected in the ordinary course of the Customer’s business at full market value and that any such sale shall be a sale of the Company’s property on the Company’s behalf.

The Customer agrees that prior to the payment for the Products in the possession of the Customer, the Company shall be entitled to enter any premises where the Products may be and recover possession of them in the event of the Customer ceasing trading or undergoing (or threatening to undergo) any form of insolvency process.

1.8 Long Term / Volume Arrangements (“Tap Residency”)

1.8.1 Making a request for quotes on this section of the website is free and has no commitment attached to it. You may accept an offer to indicate your preference and save the quote before formally committing to the order. However you have only one week to checkout and confirm this order after you have accepted it as we cannot confirm the beers' final availability until payment is made.

1.8.2 When you checkout and confirm the order you will be required to pay for only the first keg. However at the point of checkout you are committing to pay for the full value of the order and the full number of products, with deliveries and matching payments spread out over the maximum period agreed.

1.8.3 Should you ultimately not pay for and accept the full number of products requested in the time period specified, the discount offered as part of the arrangement will be voided and you will be liable to repay the discount which you have received to date. If you pay on card we will be entitled to take payment for the balance due on the order. If you are a credit customer we will invoice you and seek payment under the normal terms.

1.8.4 For more information on the ‘Tap Residency’ option and how the process works including troubleshooting and cancellation procedures please see the guidance links from that section of your Account which form part of these terms and conditions.

1.9 “Tap Takeover” Tender Arrangements

1.9.1 Making a request for quotes is free and has no commitment attached to it, other than your agreement to not use the tender information you receive to make arrangements ‘off platform’ with any breweries.

1.9.2 You may accept an offer to indicate your preference and save the quote before formally committing to the order. However you have only one week to checkout and confirm this order after you have accepted it.

1.9.3 When you checkout and confirm the order you will be required to pay for the order in full to secure the goods for the event. This transaction is deemed to include an admin fee which will not be refundable if you subsequently cancel the event.

1.9.4 For more information on the ‘Tap Takeover’ option and how the process works including troubleshooting and cancellation procedures please see the guidance links on that section of My Account which form part of these terms and conditions.

1.10 Subscriptions - This option or service is not applicable at this time.

1.11 Sender - All UK beers are shipped from the brewery. All beers from international breweries are shipped from a carefully selected importer based in the UK, rather than the brewery themselves. The importer is usually the brewery’s own importer, or largest UK importer.

1.12 One-way plastic kegs, bottles and cans are the customers responsibility to keep and dispose of responsibly. However steel (or similar) kegs or casks which are delivered to you only as a vessel for the beer inside, remain the property of the brewery or of their keg rental partner (e.g. Kegstar).

When buying a product advertised as cask or steel keg, you accept responsibility for storing and returning the vessel to the brewery or their notified partner upon request or making purchase of the vessel in full.

1.11 The standard process for returns is to book collection via the website and handing them over to the courier. Reminders will be sent to book in returns, and our team will get in touch before applying charges. Casks which are not returned within an acceptable time frame may be subject to a £50 charge to purchase them from the brewery. After a period of 12 weeks we have the right to charge your saved credit card, or invoice you as normal to account for the missing steel vessel.

2. Prices

2.1 All prices are quoted in pounds sterling, and may be per bottle or per case, keg or cask, as marked. The prices exclude applicable Value Added Tax at the prevailing rate, unless otherwise specified. VAT where applicable will be added and visible during the checkout process.

2.2 Description and price of the goods - We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. All listings and detailed descriptions of beers are provided by the brewery. The price of the goods will be as shown on the checkout page of our website when you place your order. We will charge you this amount.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

3. Credit Card Prepayments

3.1 We accept payment by all major credit cards and this is the default method of payment we offer to all customers.

3.2 If the payment is processed by our secure credit card provider, but there is an error which results in EeBriaTrade not receiving payment from the customer, EeBriaTrade reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment - usually no more than 14 days. As above, until payment is successfully made to EeBria, risk and title of the goods does not transfer.

3.3 If you choose to store your card details on your account page, you may authorise your account manager to process orders on your behalf, for example over the phone, using the stored details. Our account managers will only do this with explicit instructions from the account holder.

4. Credit Purchases

4.1 Direct Debit - Short Term Arrangements

If we grant you a short term direct debit credit facility, we will ask you to register and approve a variable direct debit agreement with us using our third party direct debit partner GoCardless.

We may need to take a test payment of £1.00 to verify your account and subsequently we will take funds directly from your bank account to settle any website transactions. Normally leaving your account between 4- 7 days after the transaction.

4.2 Invoice Credit - Longer Term Arrangements

If you are approved for longer term credit, by which we invoice you to settle at a later date, our standard terms for credit are 7 days and we must receive payment on time to ensure that credit purchasing remains possible on your account.

If you are approved for a longer period before payment on your invoices this will be confirmed in writing by your account manager.

Invoices are generated at the point of confirmed order and credit terms are calculated based on the order date, not the delivery date. In the case of a pre-order where the arrangement of the delivery is clearly advertised as from a fixed future date, we will allow extra time for credit invoices to be settled after delivery. The due date will instead be extended to a maximum of 7 days after delivery should the normal due date fall before delivery.

Payment in these instances must be made electronically into the EeBria bank account as advised on your invoice or by your account manager.

Should payment not be received within the agreed credit period, EeBria retains the right to charge interest and late payment charges, and/or suspend your account to remove the credit facility.

4.3 The credit value for either method of credit which is extended to customer will be confirmed at the time of approval (“the credit limit”). The value of the credit limit will include the total of product and delivery charges, plus the current standard rate of VAT. We may change the credit limit at our discretion at any time.

If the balance on any customer account exceeds the currently approved credit limit then EeBria will automatically suspend the ability to make further purchases on the site on credit until a payment is made to reduce the balance or settle the account in full. This will not affect the customer's ability to make payments on credit card.

4.4 The offer of credit may be withdrawn or reduced at the discretion of the directors of EeBria at any time. After withdrawal of credit, any outstanding transactions requiring payment will be payable via invoice as per the agreed credit terms.

Removal of credit will not affect the online accounts or access general the website, however further purchases after withdrawal of credit will require a credit card to process.

4.5 Requests to increase the credit limit should be submitted to your EeBria account manager. If granted this will be confirmed in writing, usually email.

4.6 Payment for credit purchases must be made electronically, directly into the EeBria Limited bank account as per the instructions on your invoice.

4.7 Authorisation for customer accounts is deemed to be in place for any online accounts linked to a head office credit agreement. If somebody without the proper authorisation of the Customer uses an approved customer account to order then EeBria will accept no responsibility or refund requests for those purchases. To revoke the credit buying privileges of any outlets, the head office contact must notify their account manager and allow us at least 24 hours to action.

5. Age restriction

5.1 By placing an order you confirm that you are at least 18 years old.

5.2 If our couriers, or producers, are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

5.3 Once the products have been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.

6. Security

6.1 Where payment is taken on credit card, we use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally. Our credit provider is fully registered and regulated by the FCA.

6.2 If you choose to store your credit card details on your account page, these details are not stored or held by EeBriaTrade directly, but held securely by our card payment processing partner.

6.3 It is your responsibility to protect your password from being disclosed to any third party. Transactions made via a login on your account which are then shipped will be deemed to be authorised by the account holder.

7. Cancellations

7.1 For normal individual orders, you may cancel your order for any reason, at any time, provided that it is before the date the producer has booked in the courier collection. We may be able to stop an order if a cancellation request is received the day before before the producer hands over the items to the delivery driver. Most transactions result in a shipping date the following working day so it is important that you give us sufficient time to contact the producer and enact the cancellation.

7.2 In order to cancel your order you must contact our customer services department immediately on customerservice@eebriatrade.com or call and speak to your Account Manager. You may also write to us at EeBria, 15 Almond Road, London SE16 3LR (time allowing)

7.3 For simple cancellations, where the whole order is reversed, we will offer you the choice of a credit note / voucher code for card payments for the value of your order to use on the site against another purchase, or the funds will be returned to your card within 30 days of cancellation.

7.4 For orders involving multiple producers, where some shipping has begun, but not all of the order has been dispatched, we may be able to cancel the part of your order relating to producers who have not yet shipped your products at the time of your cancellation request. However this will result in a credit note or voucher code being issued to use on a later date, rather than a cash refund as the order is deemed to be in progress.

7.5 For long term subscriptions, Tap Takeovers and other Tenders the cancellation process is more complex and an admin fee for our services may still be chargeable. Please see the guidance in 1.8 - 1.10 for this.

8. Returns

8.1 If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible.

8.2 You must notify us of all products that are due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our customer services department immediately on customerservice@eebriatrade.com. Reasons for returns as follows will be accepted: broken vessels on delivery, spoiled goods, misdescribed goods.

8.3 Nothing in these Terms and Conditions will reduce an individuals statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

8.4 Should there be minor damage to a keg (or similar) vessel that does not affect the ability (or safety) of dispensing the product within, we will not be able to offer a return and refund if the main purpose of the outer packaging is unaffected. Examples of this might be a cracked handle or denting to metal containers where the vessel is still pressurised. We do ask that customers notify us of these incidents so we can see if there is something we can do and we can investigate thoroughly with our couriers. We also ask customers to take particular care when transporting any of these affected products to their cellars as damage incurred once delivered and therefore transferred into your care cannot be rectified by us.

8.5 We will consider requests for refunds or returns for cosmetic reasons where the damage to cans and bottles in transit precludes them from being sold to your customers. However we advise that due to the nature of mail order delivery, there is some inherent risk with all our orders, so please be aware that small label scratches and minor denting to cans may be unavoidable. That risk must be accepted by all customers using our services. If you have any issues with the standard of any items upon arrival please contact customer services or your account manager immediately and we will see what we can do for you.

8.6 Kegs or Casks may be labelled as 'including pumpclips' on the listing. On occasion these may be lost in transit or the brewers may forget to attach them in error. Please notify us immediately if you're missing one on delivery so we can make it right. We offer high quality printable images for you to print yourself and use immediately, and we will always contact the brewery to ask them to send out the correct original clip via the post, but again we cannot guarantee this will be successful or swift. Missing pumpclips on delivery are not accepted as a reason to return the item for a full refund, the provision of a pumpclip alongside the product is advisory and not guaranteed.

8.7 We cannot guarantee the outer packaging in which cans and bottles will be delivered to you. The original brewery packaging may vary between cases and in the unfortunate event of a courier incident, bottles and cans may need to be repackaged to enable the remainder of the delivery to be completed. Missing or broken items are covered by our returns policy above but packaging issues alone will not be accepted as a reason for refund, except in exceptional cases.

9. Intellectual Property Rights

9.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this web site, and to the business of EeBriaTrade.com, the structure, design and layout of the web site, the styles of the products.

9.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

9.3 EeBriaTrade reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the eebriatrade.com web site, other than to our home page, from their own web site or from a third party's web site, to remove the links immediately if EeBriaTrade, at its sole discretion, deems them to be unacceptable.

10. Warranties

10.1 We warrant, on behalf of the breweries listing on the site, that the products will be of satisfactory quality and fit for their general purpose.

11. Limitation of liability

11.1 Nothing in these Terms and Conditions shall exclude EeBriaTrade liability for personal injury or death caused by its negligence.

11.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.

11.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.

11.4 Customers should also be aware of the following inherent risks and warnings:

i. Some of our products are heavy so extra care should be taken when lifting them.
ii. Some products may cause staining if spilt so extra care should be taken
iii. Sparkling products can be volatile due to the build up of gasses extra care should be taken when opening these.
iv. Due to the risk of breakage in transit there is a small risk of broken glass when purchasing bottles from our site. Please open any damaged or repackaged orders with care.

12. Data Protection

12.1 By providing your details to EeBriaTrade on our web site, you consent to EeBriaTrade maintaining, recording, holding and using the information you give EeBriaTrade at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998,and the new GDPR Guidance which came into effect in 2018.

12.2 Eebriatrade.com Privacy Promise. (For more information please see our detailed privacy policy). We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you such as the producers and our delivery company. From time to time, EeBriaTrade may send information about discounts, free stuff and personalised offers on certain products, including many exclusive deals, unless you have told us not to do so by unsubscribing in the My Account section of the website.

12.3 If you opt-out from hearing from EeBriaTrade, you will only be contacted by EeBriaTrade in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change in a significant manner, but we promise to do so no more than three times per year.

12.4 Promotions - sometimes we may have a promotion running, during which you can qualify for a free gift from an associated party with a minimum spend (e.g. a free box of crisps). When these promotions are running, in order to send you the free gift we may have to share your delivery address with a third party. You can opt out of the free gift and therefore your address being shared by contacting your account manager.

12.5 If you have any questions regarding our privacy policy, please email us at info@eebriatrade.com

13. Credit Applications

11.1 Where credit terms are deemed appropriate, the Company may work at it's discretion with a third party FCA- authorised supplier in order to do so. Details of any third party arrangements or credit check will be supplied at application stage.

14. Alcohol Wholesaler Registration Scheme

14.1 EeBria Limited is registered with AWRS as a broker and wholesaler of alcohol. We have performed initial checks to ensure all our partner breweries are compliant as at 1st April 2017 and periodic checks will be performed to maintain the accuracy of that information. Your invoice will clearly show the AWRS number of all the parties in the transaction.

14.2 If you intend to sell the products on to another business, rather than simply selling the product as a retail item, it is your responsibility to maintain your own AWRS registration. Please seek independent advice regarding this matter, EeBria cannot provide advice on customer registrations, nor will we be liable in an instance where a customer has not sought the proper registration for their business activities.

15. General

15.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

15.2 By buying on EeBriaTrade you confirm that you have the necessary licenses to purchase and sell alcohol. EeBriaTrade, or the producer purchased from, will not be held responsible should an unlicensed, or incorrectly licensed, premises buy from EeBriaTrade.

15.3 EeBriaTrade may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

15.4 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order.

15.5 Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:

Registered and Correspondence Address:
EeBria Ltd,
15 Almond Road,
London
SE16 3LR
email: info@eebriatrade.com

Alcohol Wholesale Registration Scheme Number: XLAW00000104819