Terms and Conditions

In order to buy products on EeBriaTrade or use our web site you must do so according to these terms and conditions. By registering on the website or purchasing through it you are agreeing to be bound by them. EeBriaTrade is a wholesale business designed to sell products to other businesses rather than individuals and our terms are designed to reflect this.

EeBria reserves the right to change these Terms and Conditions by updating this page.

EeBria Limited, its employees and representatives are referred to throughout as "us","we", "EeBria Team", "EeBria" and "EeBriaTrade". The website www.eebriatrade.com and any of it's associated pages are referred to as "the site", "website","platform" and also as "EeBriaTrade". As any user of the website, not an employee of EeBria Limited you may be referred to in our terms as "user" or "you". Users with a buying account may be referred to also as "customer" or"buyer". The businesses which sell through the platform may be referred to either as a "producer","seller" or "brewery" interchangeably, and also need take note of the producer terms and conditions which are accessed through your online account and also form part of our business terms.

1. Sales and Delivery

1.1 Delivery - Orders consisting of more than one product, keg or case may be delivered in stages due to our marketplace model. Each part of a basket order is deemed independent of the other constituent parts as delivery is already included in the price. Should there be an issue with only part of the basket order, amends will be made for that portion only as shown on the invoice.

Delivery will be made one of two methods. The vast majority of orders on the site will involve a third party courier delivery. A courier will usually deliver all our one way kegs, bottles and cans, and some cask orders. Other cask orders may be delivered directly by the producer should your location be part of their current delivery round.

Courier deliveries will usually be made on the next the working day after the producer has dispatched the products, short delays of 1 to 2 days may occur if you or the producer are in a more remote area of the UK. Deliveries made by the producer will occur on a set day, provided during the checkout process.

If you are not at the delivery address to receive the products at the time of a delivery attempt the courier driver will leave a card for you to arrange a more convenient delivery time, reattempt another day or to notify you that it is able to be collected from a collection point near to the address, which may include a neighbour. Delivery to a neighbouring address as per any arrangements you have with the courier company will still be considered a successful delivery by us.

Our delivery timelines are found in the help section. We achieve swift delivery as above in the vast majority of cases however unforseen delays in the delivery process can occur. Should a delivery take longer than expected or miss a deadline which we did not explicitly agree to meet in advance of the order being taken, this is not a valid automatic reason for return or refund.

Please see Section 8 for our refund policy for any broken or misdelivered items. If a delivery is received in a damaged state, EeBriaTrade accepts no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from broken glass.

1.2 Empty Kegs and Casks - You are responsible for organising the removal of empty (single use) kegs and casks. One-way kegs should be depressurised and recycled. Re-usable kegs and casks will be collected by the producers or by our couriers to return to source (see below for returns). EeBriaTrade reserves the right to charge you, on behalf of the producers, the cost of replacing any returnable kegs or casks that are lost whilst in your possession.

1.3 Availability - As we use small producers, it may be possible that the producer sells more products than they had available, for example on a product with a small production run. In that situation you are entitled to be refunded in full for your order, or the producer may substitute the product with a comparable item at no cost to you. If a substitution is required, you will be contacted first and given opportunities to choose the replacements, or take the refund.

1.4 Customer satisfaction - If you are dissatisfied with our performance in any way, please contact our customer services department immediately on customerservice@eebriatrade.com or contact your account manager on the phone.

At EeBriaTrade, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 1 working day. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to: customerservice@eebriatrade.com

1.5. Legal entity - EeBriaTrade is a marketplace site, where we allow customers to purchase beer directly from the brewers. EeBriaTrade acts as a third-party agent to market goods, process the sale and arrange the delivery. There are two exceptions to this rule for administration purposes only. In the instance of a credit sale, EeBria will replace the brewery in the transaction, retaining title (as below) until payment is made for our credit security. In the instance that the producer you are buying from is not VAT registered, to simplify the paperwork for our customers we will apply VAT to the invoice and replace the brewery in the transaction so that invoices do not have partial VAT amounts.

In either case, EeBriaTrade remains responsible for customer services queries and will be your first point of contact for any queries.

1.6 Credit Sales- EeBriaTrade purchases can, for select customers, be made via some form of credit. This means that items can be shipped without prepayment on credit or debit card.

Credit is offered only to selected customers. In order to apply for an invoicing credit account with EeBriaTrade you may need to supply us with company and director information, and we may need to complete a credit check. Alternatively we may grant a very short term credit arrangement using a direct debit collection service to take payment from your bank account after purchase.

If credit is offered as an option for you at checkout and you exit the basket process with this selected, you are confirming that you wish to purchase the items and that you will be bound by our credit payment terms or if using direct debit, authorise us to collect the payment from your bank account, and should that fail, revert to any credit card saved on your account.

1.7 Risk and Title - Risk in the products passes to the customer at the point of delivery to the customer's specified delivery address, where full payment has been made.

When purchasing products using any form of credit, EeBria Limited have title to the goods until the point at which you make payment in full for the transaction.Until title passes to the Customer, the Customer will
(a) hold the Products as EeBria's agent,
(b) store the Products in a manner which ensures clear identification of the Products as belonging to EeBria;
and (c) maintain the Products in a satisfactory condition and insured on EeBria's behalf for their full price against all risks, including but not limited to theft and destruction by whatever cause, to the reasonable satisfaction of EeBria. The Customer shall provide evidence of such insurance upon request from us.

The Customer may resell the Products before title has passed to it, but on the strict condition that any sale shall be effected in the ordinary course of the Customer’s business at full market value and that any such sale shall be a sale of EeBria’s property on EeBria’s behalf.

The Customer agrees that prior to the payment for the Products in the possession of the Customer, EeBria or it's representatives shall be entitled to enter any premises where the Products may be and recover possession of them in the event of the Customer ceasing trading or undergoing (or threatening to undergo) any form of insolvency process.

Should Eebria incur any reasonable costs in regaining possession of unpaid goods or in collection of unpaid or late debt then this will be chargeable to the customer and included on our total claim for monetary compensation.

1.8 Long Term / Volume Arrangements (“Tap Residency”)

1.8.1 Making a request for quotes on this section of the website is free and has no commitment attached to it. You may accept an offer to indicate your preference and save the quote before formally committing to the order. However you have only one week to checkout and confirm this order after you have accepted it as we cannot confirm the beers' final availability until payment is made.

1.8.2 When you checkout and confirm the order you will be required to pay for only the first keg. However at the point of checkout you are committing to pay for the full value of the order and the full number of products, with deliveries and matching payments spread out over the maximum period agreed.

1.8.3 Should you ultimately not pay for and accept the full number of products requested in the time period specified, the discount offered as part of the arrangement will be voided and you will be liable to repay the discount which you have received to date. If you pay on card we will be entitled to take payment for the balance due on the order. If you are a credit customer we will invoice you and seek payment under the normal terms.

1.8.4 For more information on the ‘Tap Residency’ option and how the process works including troubleshooting and cancellation procedures please see the guidance links from that section of your Account which form part of these terms and conditions.

1.9 “Tap Takeover” Tender Arrangements

1.9.1 Making a request for quotes is free and has no commitment attached to it, other than your agreement to not use the tender information you receive to make arrangements ‘off platform’ with any breweries.

1.9.2 You may accept an offer to indicate your preference and save the quote before formally committing to the order. However you have only one week to checkout and confirm this order after you have accepted it.

1.9.3 When you checkout and confirm the order you will be required to pay for the order in full to secure the goods for the event. This transaction is deemed to include an admin fee which will not be refundable if you subsequently cancel the event.

1.9.4 For more information on the ‘Tap Takeover’ option and how the process works including troubleshooting and cancellation procedures please see the guidance links on that section of My Account which form part of these terms and conditions.

1.10 Keg Subscriptions

1.10.1 Subscription orders allow you to have a monthly shipment of kegs having delegated the selection of the exact beer to the EeBria Team, within parameters that you control. A maximum price is set for the keg and then a discount is offered on the keg price depending on the size of your subscription.

1.10.2 As standard, subscriptions are processed at the beginning of each month and are subject to the standing subscription details on your account. If you prefer you can receive the kegs spaced out throughout the month by informing your account manger before the start of the month. You will receive confirmation of any initial subscription order that you make and it is your responsibility to check this for details as it is a binding request for this number of kegs to be shipped to you on a recurring monthly basis and this will dictate the type of vessel and style of beer that you will receive. The discount that is advertised with the subscription applies to the standard website cost for the selected product delivered to your location. Buying more kegs on the subscription per month will increase the discount which we apply when we process your order. We ask for a maximum keg price but we may select a suitable beer of any value up to that top limit.

1.10.3 You may edit or cancel your subscription for the following month up to the last day of the current month, by contacting your account manager. Once a subscription order has been processed it cannot be cancelled without charge. Returns will only be accepted if the beer demonstrably does not meet the most up to date subscription requirements which you submitted before the monthly cut off deadline or if it is faulty as per our normal returns process. Should the beer not be to your taste then we're afraid this is not deemed a reason for a return or refusal of delivery. A cancellation before shipping or a return for a refund will only be possible after deduction of an admin fee and any return shipping costs to the brewery. Following any subscription returns your subscription going forward will be automatically cancelled.

1.10.4 As subscription orders are shipped with a discount applied to them already by us, this spend does not qualify for the loyalty spend.

1.11 Samples - If you submit a request to our invite only samples club, you agree and commit to receiving sample boxes from us at a charge of £7.50 + VAT each time (no more than monthly in frequency) which will be applied to your normal payment method each time we send a new box out to you. We cannot guarantee or edit the contents of the sample boxes, they contain uncurated samples which are provided free of charge from our producers but are boxed and shipped by EeBriaTrade on a drop ship basis. Unfortunately once dispatched, the handling and shipping charge will be non refundable and the items within are non returnable and have a zero cost value in the event of any breakages. You can cancel your membership of the samples subscription at any time by contacting your account manager.

1.12 Sender - UK beers and drinks are shipped from the brewery or producer controlled location. Products from international breweries or producers are shipped from a carefully selected importer based in the UK, rather than the brewery themselves. The importer is usually the brewery’s own importer, or largest UK importer, occasionally the importer will be EeBria bringing in the beer directly from the brewery ourselves.

1.13 Vessels - One-way plastic kegs, bottles and cans are the customers responsibility to keep and dispose of responsibly. However steel (or similar) kegs or casks which are delivered to you only as a vessel for the beer inside, remain the property of the brewery or of their keg rental partner (e.g. Kegstar).

When buying a product advertised as cask or steel keg, you accept responsibility for storing and returning the vessel to the brewery or their notified partner upon request or making purchase of the vessel in full.

1.14 Cask or Steel Keg Returns - The standard process for cask returns is to book collection via the website and handing them over to the courier. Reminders will be sent to book in returns, and our team will get in touch before applying charges. Casks which are not returned within an acceptable time frame may be subject to a £50 charge to purchase them from the brewery. After a period of 12 weeks we have the right to charge your saved credit card, or invoice you as normal to account for the missing steel vessel.

Cask and Steel Keg courier services are very specialised due to their volume and weight. Should you misuse our standard courier services by mistakenly handing over a much heavier steel or larger format vessel than the one which was booked in for the return, we are entitled to charge or withhold the extra cost of shipping which incurred for an incorrect and oversized item.

2. Prices

2.1 Prices - All prices on our UK site are quoted in pounds sterling, and may be per bottle or per case, keg or cask, as marked. The prices exclude applicable Value Added Tax at the prevailing rate, unless otherwise specified. VAT where applicable will be added and visible during the checkout process.

2.2 Description and price of the goods - We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. All listings and detailed descriptions of beers are provided by the brewery. The price of the goods will be as shown on the checkout page of our website when you place your order. We will charge you this amount.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

2.3 Shipping Charges - The advertised price for products also includes the delivery charges. The price set by the seller is increased by our systems to apply the correct shipping charges (subject to minimum orders) so that customers see the price inclusive of shipping to their account address. All shipping charges unless notified otherwise are charged by EeBria.

In the case where the minimum order for a product is not reached the checkout process will demonstrate the required amount needed to reach the minimum order size and therefore achieve the advertised price. Alternatively we will offer the option to buy the product but pay an extra shipping subsidy to cover the extra relative costs to us. The extra shipping will be clearly shown in the checkout process, once accepted and paid for as part of an order, that shipping charge is not refundable.

3. Credit Card Prepayments

3.1 We accept payment by all major credit cards and this is the default method of payment we offer to all customers, with payment taken at the point of order.

3.2 If the payment is processed by our secure credit card provider, but there is an error which results in EeBriaTrade not receiving payment from the customer, EeBriaTrade reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment - usually no more than 14 days. As above, until payment is successfully made to EeBria, risk and title of the goods does not transfer.

3.3 If you choose to store your card details on your account page, you may authorise your account manager to process orders on your behalf, for example over the phone, using the stored details. Our account managers will only do this with explicit instructions from the account holder, or where we have an outstanding and overdue balance on your account from a separate credit order.

4. Credit Purchases

4.1 Direct Debit - Short Term Arrangements

If we grant you a short term direct debit credit facility, we will ask you to register and approve a variable direct debit agreement with us using our third party direct debit partner GoCardless.

We may need to take a test payment of £1.00 to verify your account and subsequently we will take funds directly from your bank account to settle any website transactions. Normally leaving your account between 4- 7 days after the transaction.

Should a direct debit collection fail you will be notified and given the chance to make an electronic payment to our account within 2 working days. Alternatively we will charge the same amount of any stored card on your account or resubmit the direct debit collection for the following week.

Should payment not be received as per the planned direct debit arrangements or backups above, EeBria can charge interest and late payment charges as per statutory rates. We will also be entitled to pass on the cost of any third party debt collection necessary to settle your account.

4.2 Invoice Credit - Longer Term Arrangements

If you are approved for longer term credit, by which we invoice you to settle at a later date, our standard terms for credit are 7 days after order date and we must receive payment on time to ensure that credit purchasing remains possible on your account.

If you are approved for a longer period before payment on your invoices this will be confirmed in writing by your account manager.

Invoices are generated at the point of confirmed order and credit terms are calculated based on the order date, not the delivery date. In the case of a pre-order where the arrangement of the delivery is clearly advertised as from a fixed future date, we will allow extra time for credit invoices to be settled after delivery. The due date will instead be extended to a maximum of 7 days after delivery should the normal due date fall before delivery.

Payment in these instances must be made electronically into the EeBria bank account as advised on your invoice or by your account manager.

Should your account become overdue you will be notified and given the chance to make an electronic payment to our account within 2 working days. Alternatively we will charge the same amount of any stored card on your account, or utilise any direct debit mandates you have given us to bring the account back in line.

Should payment not be received within the agreed credit period, EeBria retains the right to charge interest and late payment charges, and/or suspend your account to remove the credit facility Any debtor collection agency fees will also be added to your bill.

4.3 Credit Limits- The credit value for either method of initial credit which is extended to customer will be confirmed at the time of approval (“the credit limit”). The value of the credit limit will include the total of product and delivery charges, plus the current standard rate of VAT.

If the balance on any customer account exceeds the currently approved credit limit then EeBria will automatically suspend the ability to make further purchases on the site on credit until a payment is made to reduce the balance or settle the account in full. This will not affect the customer's ability to make payments on credit card.

We may adjust the level of credit provided to a customer at any time. Late payment or other indication of reduced credit worthiness may result in a reduction of the credit limit. Following a period of trading successfully together credit limits may also at EeBria's discretion be increased.

4.4 Withdrawal of Credit - The offer of credit may be withdrawn, increased or reduced at the discretion of the directors of EeBria at any time. After withdrawal of credit, any outstanding transactions requiring payment will be payable via invoice as per the agreed credit terms.

Removal of credit will not automatically affect the online accounts or access general the website, however further purchases after withdrawal of credit will require a credit card to process.

Requests to increase the credit limit should be submitted to your EeBria account manager. If granted this will be confirmed in writing, usually email.

4.5 Payment of Invoices - Payment for credit purchases must be made electronically, directly into the EeBria Limited bank account as per the instructions on your invoice.

4.6 Authorisation to buy on Credit - An automatic right to order beer on credit is deemed to be in place for any online accounts linked to a head office credit agreement. If somebody without the proper authorisation of the Customer uses an approved customer account to order for an approved premises then EeBria will accept no responsibility or refund requests for those purchases should they be made via an logged in account or placed on the phone for an authorised address. To revoke the credit buying privileges of any outlets, the head office contact must notify their account manager and allow us at least 24 hours to action.

Should you be the account holder and buyer for your premises and you find you are able to buy on invoice, this will be due to you either holding a credit account with us or via your presumed ownership or association with a hospitality chain or head office account. You are expected to not take advantage of the credit account checkout option beyond the end date of your association with the legal entity that controls that credit account. Should you intentionally purchase on an account which you have no right to, or do so beyond the date which you are entitled to use a centralised account, then we remind you that we retain the right of title to the goods until payment and we will be entitled to seek payment from the relevant legal owners of the business to which products were delivered.

5. Age restriction

5.1 By placing an order you confirm that you are at least 18 years old.

5.2 If our couriers, or producers, are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

5.3 Once the products have been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.

6. Security

6.1 Where payment is taken on credit card, we use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally. Our credit provider is fully registered and regulated by the FCA.

6.2 If you choose to store your credit card details on your account page, these details are not stored or held by EeBriaTrade directly, but held securely by our card payment processing partner.

6.3 It is your responsibility to protect your password from being disclosed to any third party. Transactions made via a login on your account which are then shipped will be deemed to be authorised by the account holder.

7. Cancellations

7.1 For normal individual orders, you may cancel your order for any reason, at any time, provided that it is before the date the producer has booked in the courier collection. We may be able to stop an order if a cancellation request is received the day before before the producer hands over the items to the delivery driver. Most transactions result in a shipping date the following working day so it is important that you give us sufficient time to contact the producer and enact the cancellation.

7.2 In order to cancel your order you must contact our customer services department immediately on customerservice@eebriatrade.com or call and speak to your Account Manager. You may also write to us at EeBria, 15 Almond Road, London SE16 3LR (time allowing)

7.3 For simple cancellations, where the whole order is reversed, we will offer you the choice of a credit note / voucher code for card payments for the value of your order to use on the site against another purchase, or the funds will be returned to your card within 30 days of cancellation.

7.4 For orders involving multiple producers, where some shipping has begun, but not all of the order has been dispatched, we may be able to cancel the part of your order relating to producers who have not yet shipped your products at the time of your cancellation request. However this will result in a credit note or voucher code being issued to use on a later date, rather than a cash refund as the order is deemed to be in progress.

7.5 For long term subscriptions, Tap Takeovers and other Tenders the cancellation process is more complex and an admin fee for our services may still be chargeable. Please see the guidance in 1.8 - 1.10 for this.

7.6 Refusal of delivery. Should you refuse to take delivery of all or part of an order then we will apply our returns policy below. The product will be returned to the sender and inspected upon arrival. If the product is not deemed damaged or incorrect to the extent that it was entitled to a refund then we will be unable to refund you in full as the return shipping costs will need to be covered, and also in some cases an administration fee. Should the item be lost on return due to a unauthorised refusal of delivery, then no refund will be possible. We recommend that you contact the team in the case of a delivery you do not wish to accept in order that we can advise you fully. It is simpler to accept an order and allow us to troubleshoot from there and apply our policy from below.

8. Returns

8.1 If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible. We advise that where safe to do so you accept delivery from our couriers, asking them to make a note of any visible damages to the item(s).

8.2 You must notify us of all products that are due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact our customer services department immediately on customerservice@eebriatrade.com. Reasons for returns as follows will be accepted: broken vessels on delivery, spoiled goods, misdescribed goods.

8.3 As the products we sell are perishable items and in sealed containers, once tapped we can't accept a return of a keg containing the incorrect beer. Please take note and check the labels carefully upon delivery. Of course if the beer sent out by the producer in error is priced at a lower value on our site we'll refund the difference and a more expensive beer if sent in error will be at no extra charge.

8.4 Should there be minor damage to a keg (or similar) vessel that does not affect the ability (or safety) of dispensing the product within, we will not be able to offer a return and refund if the main purpose of the outer packaging is unaffected. Examples of this might be a cracked handle or denting to metal containers where the vessel is still pressurised. We do ask that customers notify us of these incidents so we can see if there is something we can do and we can investigate thoroughly with our couriers. We also ask customers to take particular care when transporting any of these affected products to their cellars as damage incurred once delivered and therefore transferred into your care cannot be rectified by us.

8.5 We will consider requests for refunds or returns for cosmetic reasons where the damage to cans and bottles in transit precludes them from being sold to your customers. However we advise that due to the nature of mail order delivery, there is some inherent risk with all our orders, so please be aware that small label scratches and minor denting to cans may be unavoidable. That risk must be accepted by all customers using our services. If you have any issues with the standard of any items upon arrival please contact customer services or your account manager immediately and we will see what we can do for you.

8.6 Kegs or Casks may be labelled as 'including pumpclips' on the listing. On occasion these may be lost in transit or the brewers may forget to attach them in error. Please notify us immediately if you're missing one on delivery so we can make it right. We offer high quality printable images for you to print yourself and use immediately, and we will always contact the brewery to ask them to send out the correct original clip via the post, but again we cannot guarantee this will be successful or swift. Missing pumpclips on delivery are not accepted as a reason to return the item for a full refund, the provision of a pumpclip alongside the product is advisory and not guaranteed.

8.7 We cannot guarantee the outer packaging in which cans and bottles will be delivered to you. The original brewery packaging may vary between cases and in the unfortunate event of a courier incident, bottles and cans may need to be repackaged to enable the remainder of the delivery to be completed. Missing or broken items are covered by our returns policy above but packaging issues alone will not be accepted as a reason for refund, except in exceptional cases.

8.8 As we use third party couriers should we have an automated confirmation of delivery from our partner's system, the relevant part of your order will be deemed complete. A delivery confirmation note will also be issued to your account email address automatically. Should you wish to dispute the delivery being successful or if you believe you have received an incorrect item, then please contact us within 5 working days of this notification. Otherwise we may be outside of the window where we can investigate and potentially resolve this with the courier company and therefore no refund or rearrangement will be possible.

8.9 If you are returning an item to us as per 8.2 then please ensure you take careful note of the instructions and information regarding courier collection. The item will be picked up by a third party courier and it will be fully tracked by us, however it is your responsibility to collect evidence of collection and to hand over to the correct courier. Should the item be returned in an incorrect manner and therefore not successfully returned, we will be unable to issue the refund as planned.

9. Intellectual Property Rights

9.1 You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this web site, and to the business of EeBriaTrade.com, the structure, design and layout of the web site, the styles of the products.

9.2 You are entitled to use our web site in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our web site or any part of it in any other manner.

9.3 EeBriaTrade reserves the right to request that any persons, individual and corporate, providing hypertext or other links to the eebriatrade.com web site, other than to our home page, from their own web site or from a third party's web site, to remove the links immediately if EeBriaTrade, at its sole discretion, deems them to be unacceptable.

10. Warranties

10.1 We warrant, on behalf of the breweries listing on the site, that the products will be of satisfactory quality and fit for their general purpose.

10.2 Producers are invited to list the allergen info on their products when adding products to the website. However we as the agent not the producer cannot guarantee that accuracy of that information ourselves. Any legal consequences of misinformation or ingredient errors we will of course assist in passing through any concerns or claims to the producer or other listing seller. Should you require detailed information regarding allergens or other ingredient information which you wish to rely on, please contact us so that we can attempt to get a confirmed response in writing from the brewery for you as additional comfort in the matter.

11. Limitation of liability

11.1 Nothing in these Terms and Conditions shall exclude EeBriaTrade liability for personal injury or death caused by its negligence.

11.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.

11.3 Subject to 10.1 we will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.

11.4 Customers should also be aware of the following inherent risks and warnings:

i. Some of our products are heavy so extra care should be taken when lifting them.
ii. Some products may cause staining if spilt so extra care should be taken
iii. Sparkling products can be volatile due to the build up of gasses extra care should be taken when opening these.
iv. Due to the risk of breakage in transit there is a small risk of broken glass when purchasing bottles from our site. Please open any damaged or repackaged orders with care.

12. Data Protection

12.1 By providing your details to EeBriaTrade on our web site, you consent to EeBriaTrade maintaining, recording, holding and using the information you give EeBriaTrade at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998,and the new GDPR Guidance which came into effect in 2018.

12.2 Eebriatrade.com Privacy Promise. (For more information please see our detailed privacy policy). We take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you such as the producers and our delivery company. From time to time, EeBriaTrade may send information about discounts, free stuff and personalised offers on certain products, including many exclusive deals, unless you have told us not to do so by unsubscribing in the My Account section of the website.

12.3 If you opt-out from hearing from EeBriaTrade, you will only be contacted by EeBriaTrade in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change in a significant manner, but we promise to do so no more than three times per year.

12.4 Promotions - sometimes we may have a promotion running, during which you can qualify for a free gift from an associated party with a minimum spend (e.g. a free box of crisps). When these promotions are running, in order to send you the free gift we may have to share your delivery address with a third party. You can opt out of the free gift and therefore your address being shared by contacting your account manager.

12.5 If you have any questions regarding our privacy policy, please email us at info@eebriatrade.com

13. Credit Applications

11.1 Where credit terms are deemed appropriate, EeBria may work at it's discretion with a third party FCA- authorised supplier in order to perform a check regarding credit worthiness. Details of any third party arrangements or credit check will be supplied at application stage on request.

14. Alcohol Wholesaler Registration Scheme

14.1 EeBria Limited is registered with AWRS as a broker and wholesaler of alcohol. We have performed initial checks to ensure all our partner breweries are compliant as at 1st April 2017 and periodic checks will be performed to maintain the accuracy of that information. Your invoice will clearly show the AWRS number of all the parties in the transaction.

14.2 If you intend to sell the products on to another business, rather than simply selling the product as a retail item, it is your responsibility to maintain your own AWRS registration. Please seek independent advice regarding this matter, EeBria cannot provide advice on customer registrations, nor will we be liable in an instance where a customer has not sought the proper registration for their business activities.

15. General

15.1 We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

15.2 By buying on EeBriaTrade and requesting full access to product listings you confirm that you have the necessary licenses to purchase and sell alcohol. EeBriaTrade, or the producer purchased from, will not be held responsible should an unlicensed, or incorrectly licensed, premises buy from EeBriaTrade.

15.3 EeBriaTrade may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

15.4 No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. We are not obliged to accept your order.

15.5 Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction. Here are our details should you want to contact us:

Registered and Correspondence Address:
EeBria Ltd,
15 Almond Road,
London
SE16 3LR
email: info@eebriatrade.com

Alcohol Wholesale Registration Scheme Number: XLAW00000104819

* Definition - "Return Shipping" includes the round cost of shipping an item from the brewery and then back again.

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