Not a trade buyer? Visit EeBria.com to get great beers delivered to your home, direct from the brewery

FAQs

Please see below a list of the most commonly asked questions about EeBriaTrade. Hopefully your question is answered below, but if you’re still having trouble, please send us a message.

What makes EeBriaTrade different?

EeBriaTrade is a marketplace. On EeBriaTrade you are buying direct from the brewery*, so we don't buy beer in bulk and use our own warehouse, we use clever technology and partnerships with the breweries to do things differently.

With us, the brewery gets more of the retail price than through conventional distributors, and you get great beer cheaper and in the best and freshest possible condition.

We have an incredibly large range of beers available, including specials and one offs, plus hard to get beers. We work with breweries from all over the country, some so small that you wouldn't perhaps have heard about them any other way and we have a team of experts who can help you pick the perfect beer for you.

It's incredibly easy to order online, we think the site is simple to use and everything is automated including updates right up to delivery.

* For our international breweries, the beers are sent from a carefully selected importer based in the UK, rather than the brewery themselves - often the brewery's own UK entity, or their chosen / suggested importer. In some cases EeBria arrange the import to order, selling the beers on pre-sale and shipping the required products straight from the brewery's own warehouse into the UK and on to you.

Why can't I see the full beer list or prices?

If you're already a customer or have an account, please login to view prices and see all the beers that are available to your area.

We ask customers to register on the site to view prices so that we can make sure you see only the beers appropriate to your location and to make sure there's no licensing or non mainland shipping issues. It's free to register and takes only a few seconds. You can then be ordering in a matter of minutes!

Simply select either login or register at the top of your screen to get started. If you have any problems with your login details, then contact customer services.

We don't supply a hard copy price list as our beer listings are constantly changing and the range is literally more than a thousand of products at any one time. Our prices are incredibly competitive and if you want to speak to an account manager to find out more before you register then simply get in touch.

How much does delivery cost?

The price that you see on the site almost always includes the full delivery cost within the sales price. We have no hidden charges, and what you see is what you pay.

The reason we ask you to login to view prices is so that we can fully calculate the cost of sending the item to you wherever you are.

The only slight exception to this is for some cask items which aren't part of our nationwide Cask delivery service. For local cask options, the brewery will make the delivery directly there may be a small surcharge applied by the brewery to come to your area if it's outside of their normal rounds. This will be shown clearly in the basket if it applies and is only in the minority of cases.

How long does delivery take?

Delivery time depends on the delivery method, and how quickly the brewery dispatches the beer.

One-way kegs, bottles and cans are delivered by EeBriaTrade's courier partners from the brewery straight to you. We ask breweries to confirm the collection date for shipping within one or two days of receiving the order.

On our same day or next day service items, you can expect to receive the products extremely quickly, traffic allowing of course.>

For normal courier orders, once the order is collected from the brewery you should receive the item the next working day (some areas of the UK may take longer). We aim for orders to be delivered 2 or 3 working days after purchase, however due to potential delays at the brewery or with the courier we suggest that you plan for 4 working days between ordering and delivery.

In the unlikely event of us being unable to meet that delivery window, we may ask for your patience due to a hiccup in the delivery process. If some of the product you ordered gets mislaid during shipping or there's an issue with availability, we will be in touch as quickly as possible to notify you of any delay and we may ask you to give us up to 10 days from the original order to final delivery to resolve unexpected issue for you.

Occasionally a brewery may let us know about a closure for holidays, or they may have limited hours in their warehouse. If this is the case then it should show clearly on the product page at the point of ordering when the next available shipping date is likely to be. Our courier would normally deliver the items to you the following working day. Please allow a few days for safety as above.

Pre Sale orders (including EebriaTrade exclusive imports) will not ship until after the advertised date but then will follow the timings above. Sometimes this date may slip by a few days if the beer needs a bit more time in the fermenter before kegging. Pre sale beers are usually designed to get you the beer in the best condition so we hope you're happy to wait!


If you have any concerns about timings or an urgent need for beer please contact your account manager and we can advise you further or try to arrange a fast delivery.

Casks will be delivered by the brewery as part of their usual delivery schedule. You will be informed of the delivery day for your area during the checkout process.

How does the Incentive Scheme / Reward Programme work?

From September 2016 we will be rewarding our customers for buying their beer with us, with cashback on their orders. Simply put, the more you spend with us, the more we give you back to say thank you.

Customer qualifying spend in each calendar month will be checked against our reward ladder to see what discount has been earned. A voucher code for the appropriate value will be issued at the start of the next month to use against that month's purchases. You need to keep your reward code and use it in your basket when you put your next order through and it will automatically be deducted from the final bill.

The reward ladder starting September 2016 is as follows:
- Spend £1,000 in a month and receive a 1% cashback voucher
- Spend £2,000 and receive 2%
- Spend £3,000 for 3%
- Spend £4,000 for 4%
- Spend £5,000 or more and we will reward you with 5% back to use in the following month.

Qualifying spend does not include any orders which used a percentage discount code, nor will the credit from the previous month be included in the following month's qualifying spend.

Which breweries sell on EeBriaTrade?

We offer beers from lots of breweries from all over the UK. The range of breweries and beers are changing all the time, so while we passed the 300 brewery partner mark a long time ago and ran out of fingers to count the hundreds (probably thousands) of beers, we suggest you check the current listings to stay up to date. To see the full range, please register for an account and browse the current selection online. However, for an idea of the breweries we work with, please click here.

Do you offer international shipping?

At present EeBria Trade only ships to the UK. We hope to ship outside the UK in the near future but in the meantime if you have access to a UK address to make your own onward arrangements, speak to an account manager.

Is there a minimum order?

There is no minimum order for one-way kegs. You can buy just the one keg, or go wild with an order of 20 - we're entirely flexible.

With bottles and cans, it will be clearly indicated if you need to add more to your basket in order to checkout. We include the delivery costs in the price you see, but we can only offer that at a certain minimum order size, at the time of writing this is 3 or 4 cases.

Breweries may have a minimum order requirement for their manual deliveries, you will be informed of this at the checkout if it applies.

How do I track my order?

Tracking information for products being delivered by courier will be emailed to you, it is also available from your “My Account” page. For products being delivered by the breweries themselves you will be given a scheduled delivery day, this information will be available from your “My Account” page.

Of course if you have any questions or you're worried about your order you can simply contact your account manager directly or send a message to customerservice@eebriatrade.com and we'll look into it for you.

What if I miss my delivery?

Courier deliveries will be made during normal delivery hours, these roughly equate to office hours so usually between 9 and 6pm. If you are unlikely to be able to accept deliveries except in a small portion of that window, then we advise letting us know so we can make a note with the courier firm so they can attempt to be flexible with their delivery route. If nobody is around to accept the delivery at your address when the courier arrives, it may be left with a neighbouring business. Otherwise the courier will plan to re-attempt delivery at a later time or date, if this happens the courier should leave an information card for you to also get in touch with them. If you have any issues with a missing delivery please contact us at customerservice@eebriatrade.com

Can I request a specific time slot for deliveries?

In the "My Account" section you can set your preferred times. In the "My delivery schedule" section you can set up preferred time windows. Whilst we are unable to guarantee that deliveries will be made during this time, your requests will be passed on to the brewer who will try their best.

Deliveries made by courier will not adhere to this schedule, however, you will receive an email confirming the day of delivery in order to make arrangements. If you have opening hours which will not align with standard courier delivery hours (usually 9-6pm), then this may add extra time to your delivery if the courier firm needs to make multiple delivery attempts to find a time when you're available.

The delivery I received is not what I ordered/broken/spoiled.

We're sorry to hear that you've had an issue. Please contact our customer services on customerservice@eebriatrade.com and if possible include a photograph of the products received. We will then get in touch with the brewery to either get replacements shipped, or you may return them for a full refund.

What payment methods are available?

You are able to use all major credit and debit cards to make purchases and this is the default option for all accounts, large and small. You can also choose to store your card details securely on your account so you don't need to retype your details for every order and you can checkout in a matter of seconds each time you browse and buy.

It may also be possible to pay for your orders by Direct Debit. If you wish to try this method, you can sign up using your bank details at directdebit.eebria.com. Once set up, if we agree to use this payment method on your account to check the details are working we’ll take a payment of £1.00 from your bank. Once this clears your account manager will be in touch to confirm the process for paying for future orders by direct debit.

We may be able to extend credit terms to selected larger customers, such as chains of pubs. Please speak to your account manager if you think this might apply to you and we'll take it from there.

Credit card payment will always be available to make orders even if your credit account is in progress or your credit limit is reached.

Is payment safe?

Yes, very safe. We use RealEx as the payment gateway on our site. All card payment information is entered on their site, so we never have access to it and they use the most up to date security software to ensure your data is secure.

Do you have an AWRS number?

Yes of course, we're registered with the government as an alcohol wholesaler and our number is XLAW00000104819.

We are also collecting all the AWRS numbers from our partner breweries and these will be made visible on invoices where applicable. We'll ensure that all products available for sale from 1st April 2017 are from AWRS registered producers in line with the new legislation.

Your invoice will show all the relevant AWRS registration numbers for orders after 1st April 2017.

How does the homepage and suggested items work ?

We try to use your preferences to help you instantly see the products that you're most likely to be interested in. You'll see a section at the top of your homepage for the beers which have been most recently added to the site so you won't miss out on things since your last visit. You'll also then see scrolling down, recommended items in different categories, from IPAs, to seasonal beers. If you're a returning customer then you'll see a section for items you've previously ordered in case you simply want the same great beers again!

How do I update or control my preferences?

To make sure the homepage is showing you the right kinds of products we suggest you keep your preferences up to date! If you click on My Account at the top of the page or via the menu, you'll see an option on the left or on the drop down menu for My Preferences

The preferences start with the type of product you would like which depends on your tap lines and keg couplers or if you're looking just for bottles and cans. Slide the bar from left to right depending on how likely you are to buy a product and your homepage will adapt to show you more relevant items.

You can then refine items further by giving us an idea of the beer styles you're usually looking for (maybe you only want IPAs or only dark beers), and then you can go even further by giving us some ball park price ranges you'd like to see. Our algorithms will try to make sure you won't miss out on anything amazing outside of these ranges, but it will help us show you the best matches for your budget.

Finally we have a slider for you to show us how "crafty" your customers are, so are they looking for classic and traditional beers (the lower numbers on the scale), or will only a rare hibiscus sour beer do (which would be up at a number 10)? You can set the slider to show you everything, or you can narrow the range to match the types of customer you have in mind.

Don't worry if you're not sure, you can play around with your settings at any time to change your preferences, or speak to your account manager for advice on what ranges to use to get the best out of the automated recommendations.

How do I update my account details?

To change your contact details or email address go to My Account from the main menu, and select User Settings. Your basic info will display here, and you can click Edit to make changes. Please just remember that to change address information you should speak to your account manager in case it affects any open orders.

You can update your beer preferences at any time, because your requirements have changed, you're looking for something more unusual or your customer base is becoming more/less adventurous. Whatever the reason, simply find the My Preferences option in My Account, move the sliders and click save

Your account manager can help if you need advice at any time.

What is a one-way keg?

One-way kegs are disposable plastic kegs allowing small breweries to sell their beers without needing to collect kegs. There are several different types of one-way keg; the most common are KeyKegs, PetainerKegs, Dolium and Ecokegs.

What equipment do I need to dispense the beers?

KeyKegs require their own specific coupling head; all other one-way kegs should be compatible with your existing coupling heads. Coupling head aside all one-way kegs should be compatible with existing bar set-ups capable of serving kegged products. If you require any assistance with dispensing kegged products please contact us at customerservice@eebriatrade.com.

Where can I get a KeyKeg coupling head?

KeyKegs require a specific coupling head. These are available online at http://www.keykegshop.eu/dispensing/keykeg-starter-kit-1-2-bsp-coupler.html.

How do I stop my beer from fobbing?

Unlike traditional steel kegs, you should increase the gas pressure to prevent any fobbing. The maximum pressure for one-way kegs is 40psi, ensure you don't exceed this.

How do I dispose of kegs / return casks?

Before disposing of one-way kegs they must first be depressurised. Each of the keg types has a different technique for depressurising. KeyKegs require a deflating tool which comes with the coupling head, or can otherwise be purchased here.
PetainerKegs will automatically deflate when the coupling head is removed. Dolium kegs have a valve on the spear which you should turn 90 degrees.

Once the kegs are deflated they can be collected for recycling by your waste collection company.


Casks will be collected manually by the brewery, please contact them yourselves to arrange this.

Which beers should I buy?

We aim to have the best possible selection of UK beers available and it's constantly up to date with new releases and freshest brewed. If you are unsure of what to order please feel free to contact us through the live chat feature when it is available or call the sales team on 0208 004 6789.

You can also find the details for your designated account manager on your home page if you've spoken to someone before!

If all else fails you can always drop us an email at customerservice@eebriatrade.com.

I'm having issues accessing my account?

If you have any problems logging in, contact customer services who will reset your password and make sure you can access your account.

Your username is the email address which we use to contact you and you can reset your password if you click on the 'forgotten your password' option.

Is there a press contact?

Please click here to be directed to the EeBria Press Room.

When is the deadline for Christmas and New Year shipping?

Please check back nearer the time as we don't have dates yet for 2017!

2016 info can be used as an indicator: The shipping deadline is different, depending on the producer - as they all leave for their Christmas break at different times. Obviously we recommend you order earlier rather than later, just in case you're unlucky and there is an issue, however for most producers we expect that you can buy until midnight on Wednesday 21st December (for deliveries on or before Christmas Eve). Some producers will have a deadline a couple of days earlier and those will be outlined below nearer the time.

I’m a brewery and am interested in selling on your site.

Great! You can find out more about selling on EeBriaTrade and our retail platform EeBria here. Once you've filled in your details somebody from our Operations team will be in touch shortly.