Please see below a list of the most commonly asked questions about EeBriaTrade. Hopefully your question is answered below, but if you’re still having trouble, please send us a message.

General Questions
What makes EeBriaTrade different?

EeBriaTrade is an online marketplace. On EeBriaTrade you are buying direct from the producer* (brewery/cidermaker/vineyard/softdrink wizards), so we don't buy kegs and cans in bulk and use a big warehouse like other distributors, we use clever technology and partnerships with our brewers and other drinks makers to do things differently.

With us, the brewery gets more of the sales price than through conventional distributors, and you get great drinks cheaper and in the best and freshest possible condition.

We sell anything drinks based that a hospitality venue might need, from craft beer, international beers and real ale, through cider, wine, and onto soft drinks, kombuchas and snacks. We always have an incredibly large range of drinks available, in the many thousands of products, including special releases and limited editions. We work with breweries and other sellers from all over the country, some so small that you wouldn't perhaps have heard about them any other way and some household names as well. The technology should make it easy to browse and buy but if you're stuck we have a team of experts who can help you pick the perfect drinks for you.

It's incredibly easy to order online and we think the site is simple to use. Everything is automated so we have suggested items on the home page (tailored to you using your preferences) and then email and sms updates right up to delivery. We then have links to extra info and tasting notes for when you're ready to sell/drink your purchases.

* For our international breweries, the beers may be sent from a carefully selected importer based in the UK, rather than the brewery themselves - often the brewery's own UK entity, or their chosen / suggested importer. In some cases EeBria arrange the import to order, selling the beers on pre-sale and shipping the required products straight from the brewery's own warehouse into the UK and on to you. (From summer 2022 EeBria launched EeBria France meaning that French breweries ship directly into the UK using our export services and visa versa)

What do we sell?

Simply put, lots! We have the largest range of craft drinks products in the UK and from 2022 craft drinks in France. We started up as a UK craft beer marketplace, however as time goes on we've added more and more other types of products that our customers might need. Alongside hundreds of UK breweries from small to very large we also have a market-leading range of cider producers, some great international beer options and then wines, spirits, soft drinks and snacks too!

We sell beer and cider in one way containers (keykeg, dolium and pertainers etc), plus some steel cask products too with a system in place for arranging collection. For cans and bottles of beer and cider we offer various case sizes and lots of shipping options regarding the size of the order. A standard case would be 24 items, but we also sell smaller case options too if you need to mix and match your order a little. For cider, we also have lots of bag-in-box options with a built-in tap, perfect for the fridge.

To see any one of our different ranges of products, use the Browse option in the menu bar and click on specific product types. Remember the lists are always live and updated so if we don't have what you're looking for today, check back tomorrow or drop the sales team a line to find out if we can help you.

Who do we sell to?

We're primarily a wholesale site so the site is designed to sell to the trade most of all. We were set up to sell to pubs, bars, shops and restaurants but we don't want to stop there, we also have museums, cinemas and other unexpected customers who want great products for their bars or store. If you're not sure about how we can help then get in touch as we have options to suit everyone.

If you're an individual looking to buy drinks for your fridge or bottles and cans as a gift then you're welcome to browse the site and we are developing our offering to make it easier for you to buy, including some unique mixed cases just for customers at home. But just bear in mind that we will need to add VAT to the prices at checkout and you will need to buy in order sizes of 24 or more as things are priced for wholesale bulk purchases.

Do you have an AWRS number?

Yes of course, we're registered with the government as an alcohol wholesaler and our number is XLAW00000104819. All alcohol products available for sale which require an AWRS registration are from verified AWRS registered producers

We're a chain or large group and are interested in working with you

Great! We have a dedicated team that can help tailor the platform to work for larger commercial groups - please email our team on commercial@eebria.com and we'll be in touch about how we can help.

Is there a press contact?

Email us on press@eebria.com and we'll see how we can help. We have lots of general beer and industry stats and data which we're happy to share, or we can often provide comment on industry trends.

Pricing and Range Questions
Which drinks should I buy?

We aim to have the best possible selection of craft drinks available and it's constantly up to date with new releases. We use clever algorithms to suggest the best beers for each customer depending on their needs. Edit your preferences in your account to make the website work for you and hunt down products for your home page which are most likely to be exactly what you're looking for. If you're still unsure of what to order, or just want to talk about beer/cider or anything else vaguely related then call the sales team for advice on 0208 004 9053.

You can also find the details for your designated account manager on your home page if you've spoken to someone before!

If all else fails you can always drop us an email at sales@eebriatrade.com.

Which breweries or other sellers use EeBriaTrade to sell drinks?

Simply put it's too many to count and we have the largest range of products and breweries/other drinks producers in the UK by far. The range of breweries and products that are available on the site are changing all the time based on stock availability and new releases and so it's difficult to put a finger on this exactly. We passed the 700 seller-partners mark a long time ago and we have had listings for products in the tens of thousands by now, with 700+ brands and 5,000 or more products available at any one time.

We suggest you check the current listings to stay up to date and use the search function to check for any specific seller you have in mind. You can browse by region, see those most local to you or just see those we recommend based on what's currently popular or highest rated right now. To see the full range and the prices (delivered) please register for an account and browse the current selection online. Head to the homepage or your Newsfeed to see the producers that we recommend for you based on your preferences and what you've bought before, or check your account settings to make sure that you're following the producers that you have a specific interest in and you can be alerted when they add stock or offer discounts. If you are signed up to our newsletter to get our curated lists each week of what's hot right now, or new to the site.

Why can't I see the full beer list or prices?

If you're already a customer or have an account, please login to view prices and see all the beers that are available to your area.

We ask customers to register on the site to view prices so that we can make sure you see only the products appropriate to your location, the price you see includes the correct delivery charge and to make sure there are no licensing or non-mainland shipping complications. It's free to register and takes only a few seconds. You can then be ordering in a matter of minutes!

Simply select either login or register at the top of your screen to get started. If you have any problems with your login details, then contact the sales team for help.

We don't supply a hard copy price list as our beer listings are constantly changing and the range is literally more than a thousand of products at any one time. Our prices are incredibly competitive and if you want to speak to an account manager to find out more before you register then simply get in touch. You can use the search function for specific products and producers or the filter pages to narrow down your searches but we recommend that you update your preferences on your account and let the site's algorithms do the work for you, narrowing down what you see on the home page and recommended lists based on what's hot right now, what's competitively priced and what's most likely to be what you want - even if you don't know it yet!

How much does delivery cost?

Wherever possible, the price that you see on the site includes the full delivery cost for either a no or very low minimum order quantity.

The reason we ask you to login to view prices is so that we can fully calculate the cost of sending the item to you wherever you are. Where you are in an area with pesky extra shipping costs like the London ULEZ or Congestion zone, or in the farther reaches of the UK, it is possible you will see an extra shipping surcharge in your basket as we have to pass these extra costs through and as they are a per delivery cost rather than a per item cost we have not included it in the basic product shipping. This can be more significant in the less central areas of the UK, for example due to Brexit changes it can be more expensive for us to ship to Northern Ireland and the couriers can also be a little more expensive with surcharges for certain areas of Scotland too.

A slight exception to this rule is around optional extra shipping charges if you want to reduce the minimum order on some packaged items. Single use kegs always have no minimum order and you can buy just one at a time. Even for packaged items likes bottles and cans, the minimum order may already have been reduced to zero by the producer and our minimum order is never more than 3 standard (i.e. 24 x 330ml) cases.

In order to ship packaged items at the advertised price we may need apply a small minimum order (usually no more than 3 cases of bottles or cans). However it will be clearly shown on screen how much more product you need to add to your basket from a producer to achieve the minimum order, or if you choose to checkout instead, how much extra shipping (usually a few £s only) we will need to apply to get the smaller order to you.

The only other exception to this is for some heavy cask items which aren't part of our nationwide Cask delivery service. For local cask options, the brewery will make the delivery directly there may be a small surcharge applied by the brewery to come to your area if it's outside of their normal rounds. This will be shown clearly in the basket if it applies and is only in the very small minority of cases.

How do I get a discount?

We have extremely competitive prices for all our customers for even the smallest of orders, and we're priced with that flexibility in mind. For extra special deals then keep an eye on our discount and offers page, which you can always access from the 'Offers' part of the menu bar.

We also have some options for you to get a better deal when you're buying in larger quantities. Our simplest option is the Loyalty Scheme (see below!) where we reward you for buying with us with money off future orders. We also have other methods that will secure you a discount with a commitment for volumes. You can take a look at our Keg Subscription options, Tap Takeovers or Tap Residencies where you can indicate your requirements and we'll show you great deals to match.

Our best suggestion is to have a chat with an account manager who will direct you to the best deals tailored for you and if you're a large chain looking to arrange a long term contract then we have a team dedicated to making those negotiations for you.

How does the Loyalty Scheme work?

From September 2016 we began rewarding our customers for buying their beer with us, with a form of cashback on their orders. Simply put, the more you spend with us, the more we give you back to say thank you.

Customer qualifying spend in each calendar month is checked against our reward ladder to see what discount has been earned. A voucher code for the appropriate value is then issued via email at the start of the next month to use against the next month's purchases. You need to keep your reward code and use it in your basket when you put your next order through and it will automatically be deducted from the final bill.

The reward ladder starting September 2016 is as follows:
- Spend £1,000 in a month and receive a 1% cashback voucher
- Spend £2,000 and receive 2%
- Spend £3,000 for 3%
- Spend £4,000 for 4%
- Spend £5,000 or more and we will reward you with 5% back to use in the following month.

Qualifying spend does not include any orders which used a percentage discount code, nor will the credit from the previous month be included in the following month's qualifying spend.

Is there a minimum order?

There is no minimum order for one-way kegs. You can buy just the one keg or hundreds, we're entirely flexible.

With bottles and cans, it will be clearly indicated if you need to add more to your basket in order to checkout. We include the delivery costs in the price you see, but we can only offer that at a certain minimum order size per producer. We have some breweries who can ship as little as one case at a time out without any additional charges, and the rest of the producers will never be more than 3 cases for free delivery. If you only need a small amount of product and you're happy to pay a little extra to subsidise the shipping then that's also an option as part of the checkout process. To go ahead and buy smaller case sizes of product you can accept a small (max £5) extra shipping charge.

Our nationwide steel keg and cask delivery has a small minimum order quantity (2 or 3) which will be made clear at the time of ordering and in the checkout.

Breweries may have a minimum order requirement for their manual deliveries, you will be informed of this at the checkout if it applies.

Delivery Questions
How long does delivery take?

Delivery time depends a little bit on the delivery method, and how quickly the brewery dispatches the beer.

One-way kegs, bottles and cans are delivered by EeBriaTrade's courier partners from the brewery straight to you. We ask breweries to confirm the collection date for shipping within one or two days of receiving the order.

On our same day or next day service items, you can expect to receive the products extremely quickly, traffic allowing of course.

For normal courier orders, once the order is collected from the brewery you should, all things going well, expect to receive the item the next working day (some areas of the UK may take longer such as the far reaches of Scotland for example). We aim for orders to be delivered 2 or 3 working days after the purchase date, however, due to potential delays at the brewery with dispatch or with the courier taking a little longer to route the item through their delivery network, we suggest that you plan for 4 clear working days between ordering and delivery. (So we recommend ordering Monday to give the best chance of having the delivery before the weekend). Of course, if you can order a little further in advance then that's always more relaxing for everyone!

In the unlikely event of us being unable to meet the 4 working days after order delivery window, we may ask for your patience due to a hiccup in the delivery process. If some of the product you ordered gets mislaid during shipping or there's an issue with availability, we will be in touch as quickly as possible to notify you of any delay and we may ask you to give us up to 10 working days from the original order to final delivery to resolve unexpected issue for you.

Occasionally a brewery may let us know about a closure for holidays, or they may have limited hours in their warehouse. If this is the case then it should show clearly on the product page at the point of ordering when the next available shipping date is likely to be. Our courier would normally deliver the items to you the following working day, with maybe an extra day for very long distances. Please allow a few days for safety as above.

Pre Sale orders (including EebriaTrade exclusive imports) will not ship until after the advertised date but then will follow the timings above. Sometimes this date may slip by a few days if the beer needs a bit more time in the fermenter before kegging, but we will do our best to update you should that happen. Pre-sale beers are usually designed to get you the beer in the best condition so we hope you're happy to wait!

If you have any concerns about timings or an urgent need for beer please contact your account manager and we can advise you further or try to arrange a fast delivery.

Casks will be delivered by the brewery as part of their usual delivery schedule. You will be informed of the delivery day for your area during the checkout process.

*Due to COVID-19 the producers are not able to dispatch every day, and the courier network is very busy, so please expect a little delay on orders

How do I track my order?

Tracking information for products being delivered by courier will be emailed to you, it is also available from your “My Account” page. For products being delivered by the breweries themselves you will be given a scheduled delivery day, this information will be available from your “My Account” page.

Of course if you have any questions or you're worried about your order you can simply contact our Customer Services team directly or send a message to customerservices@eebriatrade.com and we'll look into it for you.

Will I get a Delivery Note?

You'll be emailed confirmation of your deliveries as soon as the system has them marked off as delivered. With items delivered by courier this may be after a short delay as the tracking information syncs up with our account. We're afraid we can't supply a physical delivery note with the order where we are using a third party delivery company - but we make everything easy by keeping it all online and available whenever you need it.

What if I miss my delivery?

Courier deliveries will be made during normal delivery hours, these roughly equate to office hours so usually between 9 and 6pm. If you are unlikely to be able to accept deliveries except in a small portion of that window, then we advise letting us know so we can make a note with the courier firm so they can attempt to be flexible with their delivery route. You need to also plan limited opening hours into your ordering timeline as it is possible it can add a delay to the delivery period if our couriers have to make repeat attempts to deliver. If nobody is around to accept the delivery at your address when the courier arrives, it may sometimes be left with a neighbouring business and of course signed for and tracked. Otherwise the courier will plan to re-attempt delivery at a later time or date.

How do I change or update my delivery address?

You must register the account with the appropriate delivery address so that the address can be correctly verified with regards to the account type (licensed premises, other business account or individual buyer). This address is used to calculate the prices shown to you including delivery and to ensure only available products to your area are shown.

You cannot change the address at checkout - this is because the address is fixed and you have already selected items with the delivery costs calculated to the existing account address. You can however update with a different billing address if required to process the payment via credit card or to show on your invoices.

In order to send an order to a different address the account address must be updated before any purchasing activity is completed. You can find the address in My Account, User Settings. If you are a verified licenses premises, please check with the license holder before making a change or buying on their account as they will be held accountable if the items are not used or sold within premises licensing guidelines.

After an order is placed and confirmed you cannot update the delivery address. You can submit a request to do so in exceptional circumstances, for example where the normal address is closed or inaccessible due to outside forces such as weather or fire, however we can make no commitment to being able to enact such delivery address changes. Re-routed orders may be subject to extra charges to cover any price differences in the shipping costs and a minimum of £5 admin charge.

Can I request a specific time slot for deliveries?

Deliveries made by courier are not within our control (please see above) however, you will receive an email and text where possible, confirming the day of delivery in order to make arrangements. If you have opening hours which will not align with standard courier delivery hours (usually 9-6pm), then this may add extra time to your delivery if the courier firm needs to make multiple delivery attempts to find a time when you're available. For brewery delivered items, you can set your preferred times for delivery in your account in the "My delivery schedule". Whilst we are unable to guarantee that deliveries will be made during this time, your requests will be passed on to the brewer who will try their best.

Do you offer international shipping?

At present EeBria Trade only ships to the UK. We hope to ship outside the UK in the near future but in the meantime if you have access to a UK address to make your own onward arrangements, speak to an account manager.

Issues after Delivery
The delivery I received is not what I ordered/broken/spoiled.

We're sorry to hear that you've had an issue. Please contact our Customer Services team as quickly as possible and ideally include a photograph of the products received if the damage is visible. We will then get in touch with the brewery to solve this for you as quickly and practically as possible.

Please see our terms and conditions for details on returns and refunds. In particular we ask you to take careful note of the policy around kegs and connectors and please do not remove the red pressure tag on a polykeg as we cannot accept returns if you accidentally remove this.

The best before date is coming up too soon

We're sorry to hear that your products aren't as fresh as we would expect. All our products are sent direct from the brewery or their hand picked importer to ensure the best quality of stock and that they've been looked after well since packaging. We ask all our brewers and other producers to send out their products with a minimum of 2 months left on them and we advise them to advertise clearly if the product has a date under 3 months remaining.

If you're unhappy about the date on the products and it has less than 2 months left before the BBE date on arrival, then please contact your account manager or customerservices@eebria.com, and if possible include a photograph of the products received with their date. We will then get in touch with the brewery to find out what happened and we'll ensure you at the very least receive a partial refund to compensate for the shortened period in which to sell the products.

There's no pumpclip!

We ask the brewers to make it clear on the listing if there will be a pumpclip available with the vessel or not. On occasion however, these may be lost in transit or the brewers may forget to attach them in error. Please notify us immediately if you're missing one on delivery so we can make it right if possible. We'll ask the brewery to post out a replacement if they can.

While you wait for that to arrive in the post, you're able to access printable images to use immediately - for these and also other handy tasting notes, brewing info and more you can see the section on 'My Account' called Order Resources

Tap Takeovers and Tap Residencies
How do I organise a Tap Takeover / Meet the Brewer

You can easily do this through the Tap Takeover feature in "My Account" > "Your tap takeovers". Here you can submit the date you would like the event, specifics of the beers you are looking for and budget. Our network of breweries will then bid for your event and provide discounts. All you have to do is then pick your favourite and we'll organise to get the beers to you. If you want the event to be a Meet the Brewer event, you can specify this as well!

Can I get a bulk discount on buying multiple of the same product?

Yes and no! We don't provide bulk discounts as normal through the site, however you can apply for a Tap Residency. This enables you to say that a tap will be given over to a set beer for a fixed period of time (e.g. one month) and over that time you'll need a certain number of kegs (minimum is 5). Breweries can then bid for the opportunity, including a discount and you can pick the beer best suited to you. You will be committed to buy that number of kegs over the given time period, otherwise the discount will be removed. You can find Tap Residencies in your account section, here "My Account" > "Your tap residencies".

Payment Questions
What payment methods are available?

You are able to use all major credit and debit cards to make purchases and this is the default option for all accounts, large and small. You can also choose to store your card details securely on your account so you don't need to retype your details for every order and you can checkout in a matter of seconds each time you browse and buy.

It may also be possible to pay for your orders by Direct Debit*, which means the money will be automatically taken from your bank approximately 5 to 7 days after the order. If you wish to try this method, you can sign up using your bank details by using the link in 'My Account'. FAQs for how this works are found here on the Go Cardless Website

We may be able to extend credit terms* to selected larger customers, such as chains of pubs. Please speak to your account manager if you think this might apply to you and we'll take it from there.

Credit card payment will always be available to make orders even if your credit account is in progress or your credit limit is reached.

In all cases the invoice is generated by our system at the point of order and any credit terms apply from the date or invoice. Where you have been granted credit we will allow an extension of the payment date to after delivery for pre-order items.

*Please note that Direct Debit and extended credit terms are not available for individual customers.

Is payment safe?

Yes, very safe. We use RealEx as the payment gateway on our site. All card payment information is entered on their site, so we never have access to it and they use the most up to date security software to ensure your data is secure.

What about VAT?

All the prices on the site are shown before VAT is applied. If you're a VAT business then of course that's the price you need to know as the VAT will be recoverable. If you're a personal customer or non VAT registered company then please remember that VAT will be added at the checkout and the cost to you will increase accordingly. Remember that as we are a marketplace, you're buying directly from the business making or importing the items. If the seller is not VAT registered (as they might be a smaller new business or a foreign entity) then the products might not have VAT applied to the products. The shipping charges which are included in the advertised price, or any extra shipping charges you opt in to for smaller order sizes are all charged by us and so will always include VAT. You can get VAT invoices from the finance section of My Account if you need these for your accountant.

Account Questions
Why do I need to make an account?

We ask you to make an account so that we can show you the correct products and prices for your postcode. We also use your account details to make your experience entirely personalised - by using the preferences the site will use algorithms to show you the most appropriate products, also taking into account your buying history and what else is hot on the site for customers with similar profiles. We also need you to have a secure account so that you can easily track your orders, save your payment details and access useful things like pump clip images and tasting notes after you've got your items.

If you have any questions about the info we store on your account then see our privacy policy which is accessed via a link at the bottom of every page.

How does the homepage and suggested items work ?

We try to use your preferences to help you instantly see the products that you're most likely to be interested in. You'll see a section at the top of your homepage for the beers which have been most recently added to the site so you won't miss out on things since your last visit. You'll also then see scrolling down, recommended items in different categories, from IPAs, to seasonal beers etc. If you're a returning customer then you'll see a section for items you've previously ordered in case you simply want the same great beers again!

We use extremely clever algorithms which are always learning to make sure that the site looks through the thousands of options available to narrow things down to useful suggestions. We look at your preferences to guide us, but also info from other users who might have similar buying habits or preferences to make sure you don't miss out on the perfect products.

How do I update or control my preferences?

To make sure the homepage is showing you the right kinds of products we suggest you keep your preferences up to date! If you click on My Account at the top of the page or via the menu, you'll see an option on the left or on the drop down menu for My Preferences

The preferences start with the type of product you would like which depends on your tap lines and keg couplers or if you're looking just for bottles and cans. Slide the bar from left to right depending on how likely you are to buy a product and your homepage will adapt to show you more relevant items.

You can then refine items further by giving us an idea of the beer styles you're usually looking for (maybe you only want IPAs or only dark beers), and then you can go even further by giving us some ball park price ranges you'd like to see. Our algorithms will try to make sure you won't miss out on anything amazing outside of these ranges, but it will help us show you the best matches for your budget.

Finally we have a slider for you to show us how "crafty" your customers are, so are they looking for classic and traditional beers (the lower numbers on the scale), or will only a rare hibiscus sour beer do (which would be up at a number 10)? You can set the slider to show you everything, or you can narrow the range to match the types of customer you have in mind.

Don't worry if you're not sure, you can play around with your settings at any time to change your preferences, or speak to your account manager for advice on what ranges to use to get the best out of the automated recommendations.

How do I update my account details?

To change your contact details or email address go to My Account from the main menu, and select User Settings. Your basic info will display here, and you can click Edit to make changes. Please just remember that to change address information you should speak to your account manager in case it affects any open orders.

You can update your beer preferences at any time, because your requirements have changed, you're looking for something more unusual or your customer base is becoming more/less adventurous. Whatever the reason, simply find the My Preferences option in My Account, move the sliders and click save

Your account manager can help if you need advice at any time.

I'm having issues accessing my account?

If you have any problems logging in, contact your account manager (or use the contact page). They will reset your password and make sure you can access your account and you're happy browsing the site.

Your username is the email address which we use to contact you and you can reset your password if you click on the 'forgotten your password' option.

Help I'm not a Trade buyer/Individual buyer like it says on my account!

Don't worry, when you sign up you'll have come through either our trade registration page or our individuals page and the site will have set you up accordingly. Also our sales team review the new registrations and make corrections if they spot a mistake. However if we missed one it's important we get you set up correctly so you can see the right products, for example a verified licensed trade buyer can see more breweries and products as licensing is not relevant, but individuals can see things like mixed cases which are not available to the trade. We can flip your status at the click of a button so if you know you should be the other account type just drop us a quick line using sales@eebriatrade.com.

Beer Dispense Questions
What is a one-way keg?

One-way kegs are disposable plastic kegs allowing small breweries to sell their beers without needing to collect kegs. There are several different types of one-way keg; the most common are KeyKegs, PetainerKegs, Dolium and Ecokegs.

What equipment do I need to dispense the beers?

KeyKegs require their own specific coupling head; all other one-way kegs should be compatible with your existing coupling heads. Coupling head aside all one-way kegs should be compatible with existing bar set-ups capable of serving kegged products. If you require any assistance with dispensing kegged products please contact us at customerservices@eebriatrade.com.

Where can I get a KeyKeg coupling head?

KeyKegs require a specific coupling head. These are available online at http://www.keykegshop.eu/dispensing/keykeg-starter-kit-1-2-bsp-coupler.html.

How do I stop my KeyKeg from fobbing?

Unlike traditional steel kegs, you should increase the gas pressure to prevent any fobbing. The maximum pressure for one-way kegs is 40psi, ensure you don't exceed this. Check out our guide here to KeyKeg issues and specifically on fobbing.

How do I dispose of kegs / return casks?

Before disposing of one-way kegs they must first be depressurised. Each of the keg types has a different technique for depressurising. KeyKegs require a deflating tool which comes with the coupling head, or can otherwise be purchased here.
PetainerKegs will automatically deflate when the coupling head is removed. Dolium kegs have a valve on the spear which you should turn 90 degrees.

Once the kegs are deflated they can be collected for recycling by your waste collection company.

Casks will be collected manually by the brewery if delivered by them and they'll arrange the collection with you. For steel kegs and casks on our nationwide service see below, we will help arrange collection for their safe return, so please store them carefully and follow the instructions provided or contact your account manager with any questions.

What do I do with steel vessels?

If you have been delivered a steel vessel in error please contact us immediately so we can resolve it!

If you have bought a steel vessel, we need you to help us get it back to its owner and you have a responsibility to look after it safely while it's in your possession.

We will issue you with instructions on how to return the keg or cask to your registered email address. This will involve letting us know when it is ready for collection and handing it over to the delivery driver we send out. You should receive reminders after a few weeks to do this and we'll be in touch if we haven't heard from you as expected. We assume that it will be returned within 8 weeks of delivery so let us know if that isn't the case (if you're saving it for a special occasion), to avoid any charges being applied for the cost of the keg/cask, which is approximately £50.

Miscellaneous Questions
Do you have rules about what products can be listed?

As a marketplace, EebriaTrade is designed to allow as many hard working small producers to sell products to as many trade customers as possible. We feel very strongly about the free market principal and so we only curate the site to the extent that we check the accuracy of listings and that they fit into the categories of product that we sell. The names, imagery, descriptions and prices are all created and input into the site by the people who make the product. We believe that the users of the site are all adults and able to make their own buying decisions and it's not for us to dictate what is acceptable to all our customers or not. Simply put if something is overpriced, poor quality, or even offensive it won't sell anyway!

Of course, while we may wish to avoid censorship we equally don't wish to be seen to support anything that might be offensive or contrary to our personal team values. So if the team who review listings think that a product is in poor taste, dangerously controversial or is not of interest to our general users for some reason then the ratings and settings in the site may be applied to ensure that it isn't something that is seen by very many people (or any). This doesn't make a product completely invisible but unless someone is actively looking for it via the product name or via the producer page then something we've deemed of concern won't be seen in amongst our thousands of products.

How do you collect the allergen information visible on product pages?

We collate the information provided from the producers who make the products, as they are asked to add allergen information at the point of listing their products on the website. The process is set up on the side of safety so that all the official UK recognised allergens are listed as present unless the producer specifically removes them. If no allergen info is provided as all 14 allergens are still ticked as present we will list as 'no allergen info is available'. We think this is the most effective way to maintain the info on the site and provide good guidance for you. However we suggest that should you wish to rely legally on any allergen info or advertise any products as "free from", you contact us so we can get you additional assurance from the maker of the products that the product is accordingly certified or guaranteed and we still refer you to the information on the product labels upon arrival as a further source of information.

Individuals/Retail Customer Questions
Can I buy mixed cases?

If you're registered as an individual for drinking at home then yes, you can! While the site is geared towards wholesale pack sizes of cans and bottles for shops and bars, a mixed case option is made available by some sellers so people buying to drink at home can purchase a range of beers within a single case of cans or bottles and mix it up a little. Just to clarify these mixed cases can't be edited based on specific requests or the exact content confirmed before purchase or shipment but the product listing will indicate the approximate makeup of the box with regards to styles and ratios. If it is listed as a mixed case it must contain a minimum of 2 different types of product only, however guidelines have been issued to the sellers to ensure they make it clear if a case is not reasonably varied so check the descriptions carefully to make sure you know what to expect. Please note that mixed cases are not available for trade buyers.

Can add a gift message?

Unfortunately, you can't add your own personal message to orders on EeBriaTrade as we run predominantly as a wholesale business getting great products to trade businesses and the producers have often prepacked the boxes for sale ready to go.

How do I apply a discount code?

You can apply a valid voucher when you view your basket by clicking, 'do you have a discount code?'. To see all available discounts, click on the Offers tab!

Can I use more than one discount code?

Unfortunately, you can only use one voucher per transaction, if you have more than one to use for different producers then we suggest you put through a different order for each.

Do you sell gift cards?

Unfortunately, you cannot purchase gift cards on EeBriaTrade, nor are vouchers from elsewhere valid for use.

Selling Questions
I’m a brewery and am interested in selling on your site.

Great! You can find out more about selling with EeBriaTrade here. Once you've filled in your details somebody from our Operations team will be in touch shortly.